How we deliver public value

　　Public value is all about what we do, and how we do it. It can have a positive and lasting impact on society and the natural environment. We rely heavily on the environment, which is why environmental protection and enhancement is a key theme. It also covers our approach to providing support for our customers outside the standard remit of a water company, making a positive impact on the communities in which we operate and sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and well being.

　　On average we supply more than one thousand litres of water a week to each of our 8.8m drinking water customers. We get this water from rivers and underground stores and turn it into high-quality drinking water that we send to your home, work and school for you to use.

　　Once you have used the water, we recycle it safely back to the environment.